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Punching the Disinfo Machine

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This Spotify dust-up is fascinating, isn’t it? I spent much of the last 48 hours talking with people about it, explaining what’s going on, and mildly debating it (though please remember that I don’t argue on the internet). People have questions and there’s still a lot to understand about a situation that’s starting to feel like a runaway train. I thought it would be fun and helpful to do a self-Q&A to clear up some things and offer an opinion on why I believe this is a meaningful moment.


• Why pick on Spotify? There are awful content and disinformation podcasts distributed by Apple, Amazon, and more. Is it hypocritical to leave Spotify but remain with the others?

It’s hard not to argue that under late capitalism any large corporation will end up going down a dark path (just ask the folks who eventually removed “Don’t be evil” as their unofficial motto). Thus sole reliance on any corporation, especially for one’s artistic output, is something to avoid whenever possible. There’s also the messy perception of shared endorsement when the platform one relies on does nasty things.

While disinformation is undesirable on any platform (and the climate change denial stuff concerns me just as much as the pandemic stuff) there is a difference in how Spotify participates in its distribution. Spotify’s relationship with Joe Rogan’s podcast involves a layer that’s more complex than other negligent platforms that host disinformation podcasts.

Spotify paid Joe Rogan over 100 million dollars for exclusive rights to the podcast. That’s a lot. And artists and subscribers aren’t entirely wrong in feeling like they help pay for that by utilizing the platform. And, by paying this much for a single property, it’s in Spotify’s interest to relentlessly promote that property. In my experience, Rogan’s podcast is the top podcast recommendation on the Spotify dashboard a lot more often than it isn’t. I’ve never listened to a podcast through Spotify in my life but, almost without fail, there it is. Recommended for me and, I’m sure, recommended for you as well.

Those are the things that Neil Young et al. find most disturbing, which differ from, say, how Apple hosts toxic podcasts on its platform. This doesn’t excuse Apple or anyone else — pretty much every platform is guilty to some degree. Which I think is another reason why we’re picking on Spotify: there’s a sense of helplessness in the sea of disinformation and targeting Spotify feels slightly hopeful. It’s a message delivered to a company financially invested in the disinformation and a tangible loss (in invested money or share price) might make other platforms think twice.

Admittedly, this sounds quixotic. But I don’t think that’s a reason not to strive for a world we’d like to live in.

• Why are Neil Young and Joni Mitchell the ones pulling music off Spotify and not any current top artists?

The particulars of major label artist deals are varied and tricky and often put the artist at a disadvantage in distribution decisions with their catalog. (I released three albums through a major in the late ’90s and there is no way that I’m able to pull those off Spotify.) No matter how big newer artists are (and I’m talking ones who came up in the last 20 years) they are most likely still locked into contracts that last multiple releases and decades. So, it’s not surprising that ‘legacy’ artists are ones able to do this as they’ve gone through at least a few renegotiations, theoretically able to get better terms and more control each time.

But — many legacy artists also have their hands tied, thanks to those huge payout publishing acquisition deals that have been happening. Neil Young may have negotiated the final say over where his songs can appear in his recent deal (and Warner Bros is an accomodating partner) but it’s possible Bob Dylan or Bruce Springsteen didn’t. We don’t know. Related: this tweet from David Crosby.

• What about Taylor Swift? She kept her music off Spotify before. Wasn’t the whole point of leaving Big Machine Records to gain control of her music rights?

As for Taylor Swift, we can only guess at why she won’t (or will she) do anything. She did sign a new deal with Universal Music Group after her fights with Spotify and Apple, so her amount of control may have changed (and I assume she was aided in those fights by a label that was apparently sympathetic with her wishes, which would be ironic). Yes, her owning her masters was publicly a big part of the Universal deal, but I bet that ownership comes over time (10 years after the release date on a recording, for example) rather than right away — but different than the perpetuity of her Big Machine terms so better for her in the long run.

Plus, the fact that Swift has an antagonistic relationship with her former label which controls most of her recordings probably means she couldn’t remove everything even if Universal agreed.

• OK, if the artists can’t remove music from Spotify shouldn’t they at least all speak out?

Yes, a lot of these artists that don’t have control over their recordings could and probably should speak out — and some are! But there’s the danger everyone doing the “thoughts and prayers” thing could become performative overkill and fade with no real bite like tweeting a black box did. In my opinion, if an artist really wants to make an impact, don’t mention Spotify at all in posts, on the artist’s website, and in public (unless to occasionally remind listeners not to go there) — send fans to other platforms. Bandcamp’s a great choice.

• I can’t help but think that Neil Young and Joni Mitchell won’t have enough impact. Only older music fans care about them, not the demographic that Spotify wants to reach.

Hey, I’m a Gen X’er who likes Neil Young — I was converted after seeing him out-feedback Sonic Youth in the early ’90s. But, okay, Neil and Joni may mainly appeal to the ‘olds.’ You know what, though? Large and important parts of the music industry are still being run by the olds (including the journalistic side). The impact may be subtler and greater than you might think.

• Where do you think this is going?

My hope is that we’re another step closer to a split in the music industry and how music is consumed. That wouldn’t be anything new — until streaming came along, the independent label and artist ecosystem existed separately from the corporate one with some overlap. The introduction of streaming brought the promise that those sides could live peacefully under one roof (or platform). We’re starting to see the problems and ethical conflicts brought about by that notion. Here’s something from 2019 I wrote on this topic and, surprise, Neil Young plays a role in that post, too.

Autoplay’s Algorithmic Hit-Maker

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Spotify’s infamous recommendation algorithm is a hot topic on this blog, under fire for pay-to-play schemes and encouraging saccharine content. Stereogum’s Nate Rogers touches on both aspects while exploring how an obscure Pavement b-side became the band’s most popular song on the streaming platform. No one is certain of the reason for this — fucking algorithms, how do they work? But the song did start collecting massive play counts in early 2017 when Spotify switched Autoplay ‘on’ for everyone by default. 

The Autoplay feature on Spotify plays a stream of songs automatically once you’ve finished listening to an album, its selection based on that album’s sound. Autoplay also is enacted when you launch Spotify’s ‘radio’ function. That function is also based on a band or a song’s sound — you could specify ‘LCD Soundsystem Radio,’ for example. I’ve written before about how Spotify uses Autoplay to keep you listening to the platform in a way that pays fewer royalties. 

The theory goes that, for whatever mysterious reason, Spotify’s algorithm loves Pavement’s “Harness Your Hopes.” Whenever, in Autoplay mode, the algorithm selects a song from Pavement, that’s the one it picks. 

Damon Krukowski has noticed something similar. The Galaxie 500 song “Strange” is similarly the most popular song on Spotify from the band by a wide margin. Damon was puzzled as the song was never a single and “not particularly popular in the past” (which I’ll dispute as I’ve always loved that song). But its rise on Spotify coincided with the ascendance of “Harness Your Hopes” — January 2017. That pesky Autoplay algorithm.

It’s nice that these deep cuts get thrust in the Spotify spotlight, even though Autoplay streams pay much lower royalties than intentional streams. But why are these songs sticking out? It’s argued that “Harness Your Hopes” is a quintessential Pavement song — not as crazy or weird or (and I don’t mean this disparagingly) memorable as other titles in their catalog. I’m sure the band agrees. Krukowski wonders about this, too, with regards to “Strange”:

“‘Strange’ is a touch faster, louder, with a more regular backbeat and a more predictable song structure than most Galaxie 500 songs,” he pointed out on his blog. “Might an unintended result of Autoplay, then, be the separating out and rewarding of the most ‘normal’ songs in each band’s catalog…? … As albums are increasingly supplanted by playlists, and intentional listening of all kinds is increasingly replaced by algorithmic recommendations, ‘Play Galaxie 500’ may really come to mean, ‘Play the song by Galaxie 500 that most resembles songs by others.'”

That sounds worrying, but keep in mind that Autoplay is a passive listening mode. It’s playing in the background for most listeners. So keeping the crazy or weird or memorable at bay is desirable. The music shouldn’t linger or provoke by design.

The problem is the list of ‘top songs’ on an act’s Spotify artist page. These Autoplay ‘passive’ listens are treated the same as intentional listens. Though purposefully selecting to listen to a song or album holds more weight for the artist — both in royalty and fan-building — it’s treated the same as a passive, in-the-background listen. One hundred passive Autoplay streams are identical to one hundred intentional plays when determining a band’s top songs. So, when you go to Galaxie 500’s Spotify page, you’ll see “Strange” as the top song at 11,680,597 plays. 

“When Will You Come Home” is probably a song more beloved by fans, and it’s certainly more indicative of Galaxie 500’s sound, but it’s stuck at 1,439,734 streams. That seems measly compared to the top song’s count. But, assuming those million-and-a-half streams are intentional plays as opposed to Autoplay-ed, that song has a lot more relevance than an algorithm’s inscrutable choice.

🔗→ Why Is The Obscure B-Side “Harness Your Hopes” Pavement’s Top Song On Spotify? It’s Complicated.

Update: Damon Krukowski got in a spirited discussion with Spotify’s Glenn McDonald over the issues raised in the Stereogum article Check out the thread on Twitter.

Why a Tip Jar on Spotify is a Bad Idea

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In discussions with artists, in think-pieces, in Twitter threads — here’s an idea that comes up all of the time: streaming platforms (Spotify, etc.) should add a ‘tip jar.’ If you enjoy an artist, you can ‘tip’ them, like a dollar bill in a busker’s guitar case. It’s a way of helping the artist in a time of dwindling streaming payouts.

The suggestion is well-meaning and, at first, sounds like a great idea. But there are a lot of problems.

Let’s start with logistics. The streaming platform would need to implement a direct payment system. And the only way a ‘tip jar’ would work is if the payment goes directly to the artist. A label or distributor could be a conduit, but if the idea is to eliminate the ‘go-between,’ then having someone in the middle — accountable for payments and likely taking a cut — defeats the purpose.

For this ‘tip jar’ to work, the artist would need to contact the platforms and set it up personally. And, unlike a single distributor that maintains relationships with multiple platforms for an artist, the artist would have to directly manage each platform (assuming different spaces come on board to the idea).

But could we even get to that point? This concept wouldn’t work unless Spotify came on board. And what’s the incentive for Spotify to do something like a ‘tip jar?’ It would take an investment and change in infrastructure to set up this feature and facilitate direct payments. What’s in it for them? As a shareholder-controlled company, there needs to be a profit motive embedded in everything they do. And, again, if a platform takes a cut of the ‘tips,’ then the purpose is defeated.

I don’t harbor an illusion that Spotify would install a ‘tip jar’ without a profit motive simply to support the artist community. It’s not hard to discern Spotify’s interests, given the company’s recent moves: the opposition to raising copyright payouts to songwriters, the shift to podcasts, Daniel Ek’s insistence that Spotify is an ‘audio company,’ not a ‘music company.’ Spotify, and other corporate platforms, seek profit above all else, and a ‘tip jar’ doesn’t fit into that equation.

Now let’s pull back and look at some broader problems. We have to accept that, on its face, a ‘tip jar’ on streaming platforms is a bad idea. It disguises the insufficient payouts to artists — as well as the lousy record deals where many artists find themselves trapped — by claiming they can (and should) live off tips. There are already ethical problems with paying service industry workers far below minimum wage due to the possibility of ‘tips.’ We shouldn’t continue to normalize this practice by extending it to recording artists.

Also, an artist tipping system harms non-artist songwriters. Songwriters would not receive these tips. If fact, non-artist writers would probably receive less royalty. It’s possible services and labels would use the tipping feature as an excuse to reduce royalty payouts.

If we can ignore this bad behavior, then there’s an additional danger. A tipping system on Spotify, used by artists for income, would ironically increase reliance on the platform. It’s another method of separating artists from their fans, with Spotify standing in the middle. If the domination of corporate streaming platforms is what brought us here, wouldn’t it make better sense to offer solutions that lessened an artist’s ties to them? I worry that including Spotify et al. in plans to help independent artists shuts us off from outside-of-the-box ideas that further artist independence.

I also don’t think that artists should have to busk and beg on the side of a road that runs alongside corporate property. It’s a bad look, and it’s demeaning, and, despite what we’re led to believe, there are other options. Yes, artists need to make a living, and streaming payouts are awful, especially in the niche genres. But ‘if you can’t beat ‘em, join ‘em’ isn’t the answer here.

The answer lies in fandom — it always has — and finding ways to cultivate and engage an audience without a middleman controlling access. For starters, a robust artist website is key. Create a hub that draws new listeners and repeated visits from diehard fans. Reward with bountiful content, consistent updates, surprises (very important), and full streams of the catalog. Your website is where you send people, not Facebook or Spotify or another platform that controls access to fans. One can still use those platforms, of course, but use them merely as tools to get people to your site. And, if you want, that’s where the tip jar goes.

Reclaiming the Intention of Fandom

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Warren Ellis has been reclaiming his physical media, sorting through collected DVDs and CDs — and sending off for new additions — in defiance of this century’s model of ephemeral, digital distribution of art. Ellis’s re-transition is occurring in public, through his fantastic newsletter — Orbital Operations — and photos appearing on his blog. There’s a touch of paranoia about treasured music becoming unavailable, whether through hard drive failures, platform redundancy, the whims of corporate interests, or technological apocalypse. It’s a calculated “withdrawal from feeds and streams,” he says, meaning the download option is considered a form of ownership. Here’s a section from today’s issue of Orbital Operations:

This is, of course, all part and parcel of my withdrawal from the feeds and streams … also, a continuing personal rejection of Music As A Service. I purchase all my downloads. And if something for sale is offered for free on a streaming site, I try to track the thing down and buy it if I love it. Sampling is fine. That’s what radio was/is for. I use YouTube and other services to sample things, and I think – I hope – it can help artists. But renting a music collection is bullshit and bad for everybody. (As is, of course, acting as if music is free like air. That only works if you don’t let all the trees die.)

(But, I reiterate, personal. Not trying to make you feel bad for streaming here. This is just what works for me, and I am well aware of my personal privilege of having an amount of disposable income for music.)

These thoughts intersect with Darren Hemmings’ piece I mentioned in a previous post, and how many of us are re-evaluating our relationships with the transitory delivery of digital art. Hemmings’ reservations mainly come from wanting to give an artist his or her due — some coin directly in the pocket — and a reasonable suspicion into the goals of a company like Spotify. These feelings also motivate Ellis, but he adds the wild card of wanting to own his music and movies and to enjoy them in a way that’s not dependent on a corporate subscription platform. In other words, something other than a platform that encourages ephemerality and distraction through endless options.

And this dovetails into my preoccupation with the societal effects of music streaming and our perception of ‘music’s place in the 21st century.’ I was a late adopter of music streaming — a casual free-tier Spotify user, the launch of Apple Music is what got me fully on board.1 Know that my late-adopter status wasn’t a Luddite-like resistance — I wasn’t listening to a lot of music in the first half of the 2010s, something I may get into at a later date. I went through multiple stages of the streaming listener: excitement at all my favorite albums at hand; discovering new albums and artists based on reviews in niche blogs; getting seduced by the fun of playlists2I temporarily switched from Apple Music to Spotify as my platform of choice during this stage.; and the realization that an obsession with playlists was turning me into a passive listener rather than an intentional one.

Passive vs. intentional is a recurring theme on this blog and it’s something I think about a lot. One effect of ‘newsfeed culture’ is it creates passivity in our consumption — what we see and hear is determined by an algorithm or a curation, a diet of someone else’s choices. This passivity isn’t always bad. When we listen to the radio, we are listening passively, and there have been times when a random radio experience changed my life. But the erosion of intentionality is a disassembling of personality. This condition can deprive us of the agency of our thoughts.

Fandom requires intention, as we decide the artists worthy of our obsession and adulation. Of course, the fan can discover a new artist through radio or a playlist, but there needs to be a push – an inner encouragement, even — to explore further. Whether by design or not, I find that playlists encourage the opposite. There’s always that new niche playlist — updated regularly! — front-and-center on the platform’s launch page, drawing attention with delightful sonic promise.

Like Hemmings and Ellis, my struggles with this brought me to Bandcamp and my personal library.3Unlike Ellis, I won’t go as far as embracing physical media. I’ve flirted closely with hoarder tendencies when I was ‘collecting,’ and I don’t want to go back there. My practice was independent of their individual screeds. Several months ago, I started building a Bandcamp collection of music for sleeping. I noticed that familiar satisfaction of purchasing a release and knowing the majority of my payment will go to the creator — a much different psychological experience than a monthly subscription payment to a DSP. And I was picky about what I was purchasing, thus committing the music to multiple listens and an attachment to memory. At first, I left these releases to play via Bandcamp but soon downloaded the lossless files, adding them to my iTunes library. More satisfaction; I was creating a walled-garden library of music that I intentionally discovered and considered top notch. Sort of like I did when I was a teenager buying record albums and arranging them in a milk crate.

And now I’m visiting Bandcamp more often than Apple Music or Spotify, and I’m purchasing more than ‘sleep music.’ Admittedly, I’m still experimenting — this whole era of digital music has been a constant experiment — and I’ll continue to document all this on the blog. But behind this post is a fascination that as all things internet have lost their luster other listeners and music fans are arriving at a similar place. There’s a questioning of music’s role among fandom and the artists that wish to cultivate fans. I feel like we’re all at a critical crossroads and I couldn’t be more excited.

Less Radio, More Intention: Streaming at a Crossroads

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This Medium post from Motive Unknown’s Darren Hemmings is getting a lot of attention, and rightly so:

We are constantly being told by the likes of Spotify that they can enhance our music discovery. Algorithms and their own curated playlists should give us no end of music to enjoy. But the sheer volume, coupled with zero friction, results in the much-cited “paradox of choice”. Selecting anything is horribly hard, but equally, with zero friction in accessing it, no emotional investment is made and our own consumption becomes entirely shallow. […]

At every step of the way, streaming services are essentially gaslighting us that this ecosystem is an amazing new development. Just like Silicon Valley in general, there is this mindset that having everything available all the time is a good thing. It isn’t — and it is arguably damaging art and culture as a result. […]

In 2019, artists need meaningful patronage, not a speech about how they could get more streams. That patronage might come from merch or other means, but it should come from music too. As someone who makes his living from the music industry, it also occurred to me that frankly, I owe these people. Without them, I wouldn’t have this job that I love.

The author continues with an opinion that streaming is more of a replacement for radio — rather than for albums or fan-cherished media — than we realize. Like radio, most listeners approach streamed music passively and ephemerally — a song or artist listened to now is forgotten fifteen minutes later. Hemmings feels this is partly due to a lack of listener investment (the purchase of the music) as well as the psychological effect of a seemingly endless amount of content.

I still think that music fans can utilize streaming with intention, but it’s not effortless. Rather than clicking on playlists and random recommendations, listeners can seek out albums and new releases from trusted sources (reviews, online radio shows, friends). And once a great album is discovered, learning more about it and its artist is just a few clicks away. That said, requiring intention won’t easily convert casual listeners to die-hard fans, but the seductive nature of playlists and algorithmic recommendations is turning fans into more passive listeners. Intention used to be inherent in the medium. Gone are the days of merely perusing the CD or LP liner notes (or holding a curiosity-inspiring album cover) and digging further.

The comparison with radio may predict another inevitability: that streaming platforms will become more exclusive rather than aiming to contain every available musical recording. Just as you know to turn to a top 40 radio station to hear that format, or a jazz FM station for be-bop, or the local college station for freeform, esoteric selections, we may see a similar separation in streaming outlets. I believe this could be a good thing, and we’re seeing seeds in the Bandcamp model — that platform isn’t actively courting the new Taylor Swift single.

The ultimate model is for artists to create portals for music through their sites like Neil Young has done with his Archives project. If a fan wanted to hear the music first and in the best quality or format then the artist’s site could be the destination rather than that of a corporate third party. This also gives the artist freedom over presentation, to have ‘liner notes,’ videos, behind-the-scenes documentaries, and such featured alongside the music. The emphasis would be on fan-building as opposed to platform-building. One step further is for artists to be connected and networked, perhaps via an organization like Merlin, so music from similar bands are discovered through the artist’s portal.

There are still many possible directions for the future of the streaming industry. I know it feels like we’re at the end-point, that Spotify and Apple’s dominance and agenda-setting are the way things are and will be. But, as we’re learning with society’s now mainstream skepticism of social media, we’re still at the ‘figuring-it-all-out’ stage with digital media. Expect more than a few forks and unexpected crossroads along the way. And if an independent artist’s future is outside of Spotify — just as independents were rarely included on MTV or commercial radio — then it’s likely that artist will end up stronger for it.

🔗→ Music Streaming Services Are Gaslighting Us

The Counterintuitive Environmental Cost of Digital Streaming

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File this story under ‘This Is Why We Can’t Have Nice Things,’ via Billboard:

Published on Monday (April 8), the research — a collaboration between the University of Glasgow and the University of Oslo –found that despite a sharp drop in the use of plastics in music production over the last two decades, the “storing and transmitting” of digital music files has actually led to an increase in greenhouse gas emissions (GHGs) by the industry.

“These figures seem to confirm the widespread notion that music digitalised is music dematerialised,” said University of Oslo Associate Professor and lead researcher Dr. Kyle Devine in a statement, referencing statistics citing the decrease in plastics use since the year 2000. “The figures may even suggest that the rises of downloading and streaming are making music more environmentally friendly. But a very different picture emerges when we think about the energy used to power online music listening. Storing and processing music online uses a tremendous amount of resources and energy — which [have] a high impact on the environment.”

More parade-raining from the original report in The Conversation:

Obviously this is not the last word on the matter. To truly compare past and present, if it were even possible, you would have to factor in the emissions involved in making the devices on which we have listened to music in different eras. You would need to look at the fuel burned in distributing LPs or CDs to music stores, plus the costs of distributing music players then and now. There are the emissions from the recording studios and the emissions involved in making the musical instruments used in the recording process. You might even want to compare the emissions in live performances in the past and the present – it starts to look like an almost endless enquiry.

Even if the comparison between different eras ultimately came out looking different, our overriding point would be the same: the price that consumers are willing to pay for listening to recorded music has never been lower than today, yet the hidden environmental impact of that experience is enormous.

I don’t see any mention of the environmental burden of additional landfill created by excess physical media so I wonder if that was a consideration. Regardless, it would seem the solution is not a change in consumption but in the sources and production of energy.

🔗→ Digital Music Consumption Has Led to Increase in Greenhouse Gas Emissions, New Study Finds
🔗→ Music streaming has a far worse carbon footprint than the heyday of records and CDs – new findings

Spotify’s Auto-Play Means Less Royalty For Songwriters

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An astute observation by Billboard:

Although songwriters, publishers, or everyday people may not be aware, Spotify — like YouTube — has now moved to a model that auto-plays songs after a user listens to one they selected. […]

On the plus side, what this does is keep listeners engaged on the site, which is a benefit that Spotify likes. And it has the potential to turn listeners on to more music, a benefit that all rights owners, publishers, songwriters, labels and artists should like. And it steers payments to artists and songwriters whose songs weren’t chosen to be played.

But it represents a downside in per-stream payments for songwriters and artists, too. Since the payout pool is divided by streams, the more streams that occur in a month, the further the per-stream payout decreases. In addition to songs that users choose to play, their devices will automatically play other songs after they hear the song they wanted. Who knows how many additional plays accrue due to automation — but it’s safe to say those plays are further diluting the per-stream payout for artists and songwriters whose songs the consumer chooses to play.

I also believe Spotify’s auto-played songs fall under ‘non-interactive streaming’ (AKA ‘internet radio’). This means that mechanical royalty does not apply. So this auto-play feature may partly serve to lessen a user’s amount of ‘interactive’ streams, allowing the platform the decrease its overall royalty pay-out.

Please correct me if I’m wrong. But if I’m right, and you’re a Spotify user, maybe think about turning off the auto-play mechanism in the app’s settings.

🔗→ The CRB Rate Trial Explained: How Publishers, Digital Services Weighed In At The Time

Spotify is “Effectively Suing Songwriters”

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Music Business Worldwide:

Yesterday (March 7), it emerged that four major owners of digital music services – Spotify, Amazon, Google and Pandora – had lodged legal appeals against the US Copyright Royalty Board’s recent decision to raise streaming royalties for songwriters (and music publishers) by 44%. That royalty rise, which previously looked locked in, is now in serious jeopardy.

Apple Music, in contrast, has accepted the new rates, and declined to challenge what’s viewed as an important pay hike for songwriters.

Remember when Kendrick Lamar and (reportedly) other artists threatened to pull music from Spotify over the arbitrary ‘hate conduct’ ban policy? Spotify quickly backtracked. This might be another opportunity for artists to show Spotify and the streaming industry who really needs who more.

And, as with privacy, Apple continues to brand themselves as the company that does the right thing. I’ll contain my cynicism (which I have for any corporate organization) and say ‘good on them.’

🔗→ Wait… Spotify is ‘suing songwriters’? What the heck is going on?

Two Things That Don’t Go Together

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Chris Rizik of Soul Tracks is understandably frustrated:

… in the modern world of streaming, with literally thousands of new songs being uploaded onto platforms like Spotify, Apple Music and Tidal every week, confusion is the norm. So a young rapper who calls himself Babyface can put his music up on the site, and the automated systems don’t realize that this is definitely not the Grammy winning Tender Lover. Consequently, not only does “Y2K” show up in my Release Radar, it shows up on Babyface’s Spotify artist page, leaving his fans scratching their heads, or maybe even complaining that ‘Face’s new music is awful. Putting aside any trademark issues (and I’m sure there are some), this is a mess for both the original artist and for the streaming service.

I run across this all of the time. Recently I was looking for an album to listen to by jazz legend Sam Rivers on his Spotify profile. Nestled among his sizable catalog were a few ‘new releases’ of thinly produced R&B/pop, placed at the top of Sam’s artist page. Of course, these releases were from a pop artist also named Sam Rivers.

I don’t have a problem with more than one artist with the reasonably not-rare name Sam Rivers. But having Spotify (and other services) combine them is wacky stuff. Jazz Sam is sadly deceased, so he doesn’t care, but doesn’t Pop Sam check himself out on Spotify? Does he think it’s okay for his smooth R&B-ness to sit alongside late 20th-century free jazz?

It’s possible Pop Sam doesn’t know what to do about it. I decided to tell Spotify about the mix-up, using Twitter, and they were immediately responsive. They referred me to a page where I could submit the error for review. But these are a lot of steps for Pop Sam.

There is a ‘report’ option hidden on the artist profile, but this goes to a page for infringement issues. There’s no link or redirect to report mistakes. And this report option doesn’t exist for songs or albums, making it more difficult to flag individual releases that are in the wrong place (or infringe, for that matter).

But that’s far better than what Apple Music offers. Spotify acted on my request and separated Pop Sam and Jazz Sam, but Apple Music has them combined thanks to one stray Pop Sam EP. I looked for a way to report this through iTunes on MacOS. The only option I could find is a menu item under ‘Song’ (in the top menu, not in the player). The option is titled ‘Report a Concern.’ I can’t tell you what this does as it’s grayed out and inactive. I tried highlighting the song, playing the song, adding it to my library — nothing would activate this option. And it’s completely missing on the iOS app.

There’s a lot of hand-wringing about how streaming doesn’t feel like a personal, fan-friendly experience along with conjecture about how to make it more so. I don’t think there’s one magic answer. Instead, I feel many smaller actions could make the platforms feel more welcoming. Keeping the artists and their releases straight — and giving fans a clear way to interject when they’re not — is a good start.

🔗→ “Wait a minute, that’s not Babyface” – Artist confusion abounds online

SoundCloud’s Rebirth

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Rolling Stone:

Per the fiscal 2017 filing, SoundCloud has taken “significant steps to improve its financial health,” including renegotiating certain rightsholder contracts, retiring outstanding debt and cutting major operating expenses, and it achieved positive operating cash flow in 2018.

While its 2018 results will not be available until later this year, SoundCloud says it has surpassed its 2018 growth plan and remains focused on two major ideas: expanding its creator business with a suite of useful artist tools and offering a unique listening experience for its “young, trendsetting, global music fans.” The latter will be increasingly tough as Spotify, Apple Music and other big streaming services solidify their place as market leaders, but the former — a focus on music creation — is something in which SoundCloud remains unsurpassed.

SoundCloud is a popular subject on this blog and, yes, there was a time when we contemplated the service’s possible demise. It’s astonishing that SoundCloud once made a go at Spotify and Apple Music, and the ensuing failure was arguably the direct result of an overreach to attract a mass audience.

I’d say ‘SoundCloud rap’ saved the platform’s bacon. This phenomenon was bubbling hard during the depths of SoundCloud’s financial woes and surely pointed the way out: by doubling down on a core user-base of creators, and looking to lead and create trends rather than passively following behind as a mainstream digital service provider. I continue to root for SoundCloud.

🔗→ SoundCloud, Making $100 Million a Year, Is Back on Solid Ground